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| Post launches quick service |
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by
Mc Donald Chapalapata, 28 August 2003
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18:39:20
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The Malawi Posts Corporation (MPC) on Tuesday launched an Expedited Mail Service (EMS), the quickest postal service by physical means, at Mtunthama in Kasungu as one way of being more focused in the corporation’s services under its reform programme.
Speaking at the launch, MPC’s EMS manager Liza Mbalame said the corporation is going through an extensive reform programme sponsored by the World Bank and it is expected to launch exciting and fulfilling products and services after the completion of the exercise.
“The launch of EMS service here signifies a measure of our continued commitment to providing our services within the shortest distance to our customers. This facility handles our customers’ items with top priority and care to ensure speed and safe delivery,” said Mbalame.
She said the facility makes sure that goods, documents and correspondences weighing a maximum of 20 kilogrammes are delivered at the customer’s doorstep.
“In today’s world, the customer requires services that not only deliver the service but goes further by being convenient and offering value for money. EMS is operating to achieve this objective,” added Mbalame.
She said currently, EMS services are available in more than 30 Post Offices countrywide and in more than 40 countries worldwide and MPC is a member of the Universal Postal Union, a world body of all postal organisations in the world.
“The international connection that EMS has is the best in the world and is managed by personnel that have specialised in mail handling that caters for different customer needs and expectations within the market. This is one of our strengths and augments our position as one service provider that should be preferred by users of this service,” said Mbalame.
Speaking earlier, MPC Regional Manager (Centre) Ben Saka said the split of Malawi Post and Telecommunication Corporation into two separate entities through an Act of Parliament in 1997 is challenging to the two organisations.
“The splitting into two organisations has enabled each side to take separate courses of action which will enable them operate efficiently and satisfy their customers’ needs. We are here to provide satisfactory service to our customers and I can assure you that we are making it and we will serve you better,” said Saka.
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