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| Business |
| MRA advises firms |
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by
Ephraim Munthali, 12 March 2003
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Malawi Revenue Authority (MRA) acting commissioner general Ernest Mtingwi said on Monday that companies in the country should invest in training their staff in managerial skills to maximise production.
Mtingwi, speaking when he opened a managers skills development course for MRA officers selected from across the country said the authority had noticed deficiencies in managerial competence in its staff and was prompted to train them.
He said classical indicators of the deficiencies in the body include constant missing of critical work documents, unexplained absence of subordinates, increased client complaints and cases of malpractice, absence of work plans and marginal productivity, among others.
“These indicators are clear symptoms of weak management capacities leading to almost always less than expected overall performance at most of our work stations,” Mtingwi told the 21 course participants in a 40-minute-lecture-like address.
He said unless there are capable managers, effective coordination of MRA efforts to enhance productivity will remain elusive.
“The incapacity to effectively coordinate and manage organisational resources, especially people, will always militate against the overall goal attainment by the authority,” Mtingwi said.
He said managers must understand the nature of management and the factors which determine the effectiveness of the managerial process.
“This understanding is not only crucially vital but also indispensable to individuals responsible for managing the operational level of MRA if the authority is to maximise performance returns from its work-force,” he said.
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